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August 03, 2023 at 02:04 PM
Wells Fargo customers turned to social media Thursday to report that recent deposits are missing from their accounts at the bank.
Downdetector, an online platform where consumers can report troubles with mobile apps, websites and internet providers, indicated 81 reports about Wells Fargo around 1:40 p.m. Eastern time, versus a baseline of four.
In comments beneath Downdetector’s chart, people said checks they had deposited at Wells Fargo on Wednesday, in a branch and through a mobile app, had disappeared by this morning. One commenter noted he had bills to pay, many on autopay. Another indicated they’d called customer service and the bank was having a technical issue.
Customers also complained about their Wells Fargo accounts and missing deposits on X, the social media site formerly known as Twitter. One posted shortly before 1 p.m. EDT that Wells Fargo was aware of the problem and didn’t know when it would be fixed, and noted she doesn’t “have enough cushion for them to lose a $2K deposit when rent is due.”
The bank’s customer care account on X replied: “Sorry for the inconvenience, our technical teams are aware and working to resolve the issue. Please DM us your full name, phone number, and address.”
Another X user posted an expletive-filled micro-rant against Wells Fargo, without providing a specific complaint. Another asked for the CEO’s contact information. Yet another accused the bank of theft, given their deposit is missing, although the bank could see the funds in the account.
