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New Bill Requires IRS to Provide Call Wait Times
News April 13, 2026 at 01:24 PM
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What You Need To Know
- The bill requires the IRS to provide real-time metrics on call volume and wait times.
- By 2028, the IRS would be required to offer a callback option if a call isn’t answered within five minutes.
- "Conceptually, this is a good idea," says Jeff Bush, but funding and hiring challenges don't bode well.
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