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Life Health > Health Insurance

New Service Makes Documents More Accessible

By Allison Bell

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R.R. Donnelly & Sons has added a service that could help health insurers, Medicare plan sellers and financial advisors do a better job of serving clients who have a hard time using ordinary English-language documents.

The Chicago-based printer is introducing the Accessibility Hub by RRD.

The new program can provide insurance documents and other documents translated into languages such as Spanish.

It can also provide onsite interpretation, online interpretation, transcription services and subtitling services.

For people with visual differences, hearing differences or other sensory differences, it can provide large-print documents, Braille documents, text-to-speech recognition technology, assistive screen readers, web accessibility testing, telecommunication relay services and sign language support services.

R.R. Donnelly said it developed the program to help health plans and health care providers comply with new Centers for Medicare and Medicaid Services Medicare document accessibility rules that take effect Jan. 1.

The new program can also help clients comply with Americans with Disability Act standards and other established accessibility regulations.

Credit: elypse/Adobe Stock

Allison Bell

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