Capital One Banking Customers Report Missing Deposits, Login Issues

Capital One customers turned to social media Friday to report problems with mobile and online banking, including missing deposits and an inability to log into the company’s mobile app.

Outage monitoring website Downdetector indicated problem reports peaked at 250 in the afternoon. Users also posted complaints on Downdetector, including one who said a new loan hadn’t been instantly deposited on their debit card as expected and that a bill payment wasn’t reflected on the account.

Others reported a Venmo transfer and an in-person cash deposit that hadn’t shown up in account activity.

Complaints also landed on X, formerly Twitter, where one user posted that three “instant deposits” transferred to the account hadn’t appeared.