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December 06, 2022 at 11:08 AM
Kilolo Kijakazi, acting commissioner of the Social Security Administration, announced Tuesday morning that her agency has redesigned its public website, SSA.gov, which serves more than 180 million people annually.
In a statement published on the SSA’s internal blog, Kijakazi said the goal of the update was to help people understand what benefit amount they may qualify for and to help “seamlessly transition them to an application process.”
According to the statement, the new SSA.gov’s improved self-service capabilities allow people to skip calling or visiting an office, which helps Social Security staff focus on those visitors who need in-person assistance. Many of the most visited sections of SSA.gov are now live, featuring a more user-friendly and task-based approach.
New pages and improvements based on public feedback will continue to be unveiled in the coming months, according to Kijakazi.
