What You Need to Know
- Investors report they once again have access to their PDF statements and trade confirmations.
- Many could not access statements, trade confirmations and tax forms for days.
- The timing of this latest partial outage is problematic given year-end deadlines for account contributions and RMDs.
The website issues that have plagued Vanguard over the past week or so appear to be broadly resolved as of Thursday morning.
Investors using the Bogleheads website and others report that they once again have access to their PDF statements and trade confirmations on the Vanguard site, though some confirmations for trades occurring during the outage may still not be available.
In addition, the company’s online notice to clients apologizing for its website problems has been taken down, according to Dan Wiener, editor of The Independent Adviser for Vanguard Investors newsletter.
But the trouble may not be over for the giant asset manager.
“Looks like Vanguard still has some clean-up work to do,” wrote one investor, called “Homestretch” on the Bogleheads site, noting no confirmations for trades that took place after Dec. 20. The company also has explaining to do, wrote a user with the alias ronsc1.
Vanguard has attributed the problem to a “third-party service provider interruption” that made “certain statements, confirmations, and tax forms” unavailable on its website and mobile app. It has not identified the provider.
Vanguard has had technical problems with the website over the years, but this one, coming just before year-end — a crucial time for investors given year-end deadlines for account contributions, required minimum distributions and financial planning for the new year — could be the most consequential.