The Merrill Lynch and TD Ameritrade thinkorswim trading platforms experienced technical issues Wednesday morning that prevented at least some brokers and investors from being able to either complete orders or just load charts, according to Downdetector and comments on Twitter.
The issue affecting Merrill Lynch’s platform started at 10:05 a.m. ET, according to Downdetector, where several brokers and investors complained they could not execute their orders. “People are losing opportunities,” one person complained.
However, “the situation was short-lived and has been resolved,” a Merrill Lynch spokesperson said at 11:36 a.m. He didn’t provide additional details, including what caused the issue and how it was resolved. One person on Downdetector said about an hour earlier that an order was able to be filled.
Downdetector, meanwhile, reported an issue with TD Ameritrade at 9:37 a.m. that was also apparently short-lived. Thinkorswim acknowledged the issue on Twitter, where it tweeted at 10:12 a.m.: “we have longer than normal wait times” and “please note we will try to get to you ASAP.”
Only a few minutes earlier, at 9:54 a.m., thinkorswim tweeted: “we had a brief period where we saw slowness and charts not loading, this should now be much better.”