It’s been an exciting end of the summer in terms of leadership announcements. Citigroup just said that Jane Fraser is its next CEO, making her the first woman to lead a large Wall Street bank.

“The glass ceiling in banking may be finally cracking,” said CNBC’s Jim Cramer when the news broke Sept. 10. “This is revolutionary, and we can’t deny it.” Fraser will take the reins from Michael Corbat in February.

This development came about a week after Jean Hynes was named the next CEO of Wellington Management, one of the largest independent investment firms in the world with more than $1 trillion in assets under management. She will take over from Brendan Swords when he retires on June 30, 2021. After assuming her new role, Hynes is set to continue leading the nearly $50 billion Vanguard Health Care Fund, which she has managed since 2008.

These recent CEO appointments are highly inspiring for women in financial services, while the stories of advisors helping clients during the coronavirus pandemic — featured in this month’s cover story — spotlight the tremendously positive impact all advisors can have on clients.

They’re going the extra mile for firefighters, grounded pilots and flight attendants, vintners and others. This includes helping clients deal with the stress of lost jobs, volatile markets, sick colleagues and family challenges, along with retirement planning and related concerns.

As advisor Karin Alvarado said about her clients in Northern California’s Napa region, “Our valley is resilient, and the wineries and restaurants have found ways to accommodate guests outside. Unfortunately, due to the recent fires, smoke is certainly problematic, and guests now have to deal with that. This has been a challenging year for all of us, but we’ll get through it.”

Looking ahead, contributor Tim Welsh of Nexus Strategy (in “Industry Insights”) points to four megatrends shaping wealth management, including everyone’s favorite: video communications. “Those advisors communicating and using video will be way ahead of the cure in finding, converting and nurturing client relationships,” says Welsh.

While a recent JD Power survey found that a large number of advisors weren’t communicating with clients during the pandemic, the stories of advisors in this month’s issue paint a very different picture of deep engagement. We welcome your news and views on how you’re serving clients in 2020. Please reach me at [email protected].