Complaints about lingering issues with TD Ameritrade’s thinkorswim trading platform continued through Monday despite a company spokesperson saying the unspecified “system issue” that caused an outage for desktop users of TD Ameritrade’s trading platform on Aug. 17 was “resolved prior to market open Wednesday.”
Specific complaints expressed by thinkorswim users Monday on Twitter included slowness and charts and data not loading.
“Clients are able to access their accounts and trades are being processed across all TD Ameritrade platforms,” the TD spokesperson said Monday morning. During the outage, “clients could still access their accounts and place trades through all of our other platforms, including thinkorswim Web and the thinkorswim mobile app,” she noted again, while also apologizing again to users of the platform.
TD Ameritrade declined to elaborate on what kind of system issue caused the outage or whether a system update or integration with Charles Schwab’s trading platform might have played any role. The firm also declined to say how it fixed the issue that caused the outage.
On Monday morning, however, thinkorswim tweeted it was “looking into why the charts [were] not loading” for clients and “will respond once we know what the issue is.”