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February 06, 2020 at 05:34 PM
Complaints have surfaced that the search function on the Financial Industry Regulatory Authority’s revamped website is malfunctioning.
Issues brought to ThinkAdvisor’s attention — and from our staff’s own searches — reveal problems in searching terms from the homepage like “529” or 529, which garners a “No Results Found.” A search for 529 Plan brings up unrelated content. The same goes when searching 12b-1 fees, with or without quotes.
The site appears to be malfunctioning when it comes to searching for numbers.
“One of our top priorities in redesigning FINRA.org last year was to make the website easier to navigate, and we have heard a lot of positive feedback about the clearer, streamlined structure of the web site, as well as the improved search function,” a FINRA spokesman told ThinkAdvisor on Wednesday. “We also know that we have more work to do, and that work remains well underway.”
