HealthCare.gov site screen capture (Image: CMS)

Managers of HealthCare.gov are operating under the assumption that HealthCare.gov will still be in business Nov. 1.

The Centers for Medicare and Medicaid Services (CMS), the agency that oversees the public exchange enrollment and administration system, is seeking applications now from vendors that want to provide HealthCare.gov agent and broker training services for the open enrollment period for 2020 coverage.

(Related: HealthCare.gov Is Seeking Vendors to Train Agents for 2018)

The 2020 HealthCare.gov open enrollment period is set to start Nov. 1 and end Dec. 15.

CMS wants the training vendors to begin offering training as early as July 1, and no later than August.

Applications are due Monday.

CMS also offers its own HealthCare.gov agent and broker training.

In the past, the National Association of Health Underwriters, America’s Health Insurance Plans and other organizations have served as HealthCare.gov producer training vendors.

CMS officials make it clear in the application, and in a set of questions and answers about the training program, that they want applicants that have extensive experience with running big online training programs.

Each applicant must offer continuing education units in at least five states.

On the application, officials ask whether an applicant can collect and store identifying information for 15,000 or more total unique users, and up to 2,500 concurrent users, over 12 consecutive months.

Officials also ask whether an applicant has the capacity to host web-based training for 2,500 or more concurrent users. Officials ask applicants to provide documentation to support their capacity to provide training for large numbers of concurrent users.

Resources

HealthCare.gov managers post information of interest to agents and brokers here.

The 2020 training vendor application is available here.

The question-and-answer document is available here.

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