LOMA has introduced a customer service training program aimed at people who work in the life insurance and financial services sectors.
The Atlanta-based industry group will award students who complete the three-course program a Certificate, Customer Experience Essentials, credential.
(Related: Who Controls Your Customer Experience?)
The program includes LOMA’s Impact CX: The Quest course, which is presented in the form of a game. LOMA has been offering the course in bulk, to companies with many workers to train.
The new certificate program will give individuals a chance to take the course.