Financial Services Offshoring: Moving Toward Fewer Captives and Global Cost Competitiveness
The push by many companies to establish new offshore operations plateaued in 2009, the statement said. At the same time, firms seeking cost reductions show greater interest in contracting with large international service providers to benefit from their economies of scale and scope, rather than creating fully owned offshore subsidiaries.
The report is based on a survey of companies across the U.S., Europe and Australia from 2007-2009. It measures the sentiments of business managers as economies recover from the effects of the global financial crisis and grapple with subsequent economic upheaval in Europe.
The research also shows that in 2009, finance and insurance firms increased their efforts to monetize current captive operations in which processes are performed by a fully owned subsidiary in an offshore location. In addition, it found that Latin America has emerged as a preferred location for offshoring contact centers and information technology functions.
“The global recession of the last two years seems to have slowed the creation of new offshore operations,” Fuqua Professor of Strategy and International Business Arie Lewin said in the statement. “But we can expect the companies to expand the existing offshore operations they established over the past decade. Nearly two-thirds of finance and insurance firms in our survey plan new offshoring initiatives within three years, an increase from 42% in the 2007/2008 survey.”