Fidelity Investments has begun to provide its RIA clients dedicated service teams that will process all service interactions and transactions. This is part of a new Client Experience organization within Fidelity’s institutional division designed to meet the evolving demands of independent advisors, family offices, broker-dealers and traders, according to a March 15 announcement.
The dedicated service teams for RIA clients will comprise a client service manager and professionals from key functional areas, including transfer of assets, new accounts and money movement, all in one location. The teams will be expected to develop a good understanding about each client’s business needs, goals, people and processes. And being integrated, the cross-functional teams will be able to share information easily in order to enhance response times on client requests.