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Health Insurance Software Firm Builds In Call Center Module

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Connecture Inc. has agreed to incorporate the Microsoft Dynamics CRM 3.0 customer relationship management system into its health insurance sales and underwriting systems.

Connecture, Atlanta, is a major developer of Web-based health coverage sales systems.

The Microsoft Dynamics CRM system, from Microsoft Corp., Redmond, Wash., can help companies manage communications with customers through call centers and other channels.