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January 19, 2003 at 07:00 PM
To The Editor:
UnumProvident takes great issue with comments made by Milton Jones, whose letter you published in your Dec. 23/30 issue. Jones referenced the recent “60 Minutes” coverage of our company, going so far as to imply we are engaged in criminal conduct. His statements border on defamation, and I am compelled to respond on behalf of our company and its highly dedicated employees.
Your readers deserve to know the facts about UnumProvidents industry-leading claim process:
We are committed to doing the right thing for customers. Our 3,000+ Customer Care employees help people through what is often a very difficult time in their lives. These employees adhere to a two-fold purpose: To provide benefits to customers while they are disabled, and to provide any return-to-work support appropriate to their individual situation.
We pay claims. In 2001 alone, we paid $3.6 billion in disability-related benefits, an amount that has increased each year for the past decade. To our knowledge, no other company in North America, or in fact the world, pays as much in disability benefits.
