Close Close
Popular Financial Topics Discover relevant content from across the suite of ALM legal publications From the Industry More content from ThinkAdvisor and select sponsors Investment Advisor Issue Gallery Read digital editions of Investment Advisor Magazine Tax Facts Get clear, current, and reliable answers to pressing tax questions
Luminaries Awards

Financial Planning > Behavioral Finance

LOMA To Benchmark Insurer Call Centers

Your article was successfully shared with the contacts you provided.

NU Online News Service, Oct. 25, 11:10 a.m. – LOMA, Atlanta, a nonprofit insurance management association, says it will work with BenchmarkPortal, Inc., Santa Maria, Calif., to survey call center performance at financial service companies.

The survey will be offered to LOMA members at no charge this fall.

BenchmarkPortal has a license to use a database of call center performance measures developed by researchers at Purdue University.

Participants in the LOMA study will receive reports comparing the performance of their call centers to the performance of the thousands of call centers in the database, LOMA says.


© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.