Amalgamated Life Insurance Company, a leading provider of life, health, and voluntary insurance products, has recently undergone a major digital transformation under the leadership of Chief Technology Officer Sanjay Chojar. His most impactful achievement was the full migration of the company’s two call centers to a cloud-based platform using AWS Connect and Salesforce. This resulted in a 43% improvement in average speed to answer, a 61% reduction in call abandonment, and a 43-second decrease in average handle time. Chojar’s leadership has strengthened Amalgamated Life’s ability to deliver responsive, compassionate service while positioning the company as a technology-forward leader in the insurance and retirement industry.