Fidelity Investments on Wednesday reported strong year-over-year growth for 2021 in revenue, assets under management, trading and call volumes behind the stock market rally and “high levels of customer engagement.”
“Throughout the year, Fidelity continued to deliver innovative products and solutions to help strengthen and secure our customers’ financial well-being, support employers and their employees, and provide institutional clients with tools to grow their businesses,” the company said.
“Going forward, we will continue to make investments in hiring, training, and operations to provide a robust live channel experience because the personal touch of a one-on-one interaction is an essential element of what differentiates Fidelity,” according to Abigail P. Johnson, the company’s CEO and chair.
“But just as crucial, we will continue to digitize all aspects of our customer service,” she added.
Check out the slideshow above to view the top 10 highlights from its 2021 report.