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Life Health > Health Insurance > Health Insurance

Cigna Error Revealed Customer Bank and Claims Data in Asia

By Zachary Tracer

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Cigna Corp. exposed private information including bank-account details of some customers in Asia due to a system error, the health insurer said.

The company told Bloomberg it accidentally sent the information to some customers and health care providers in early May. Sabrina Cheung, a Cigna spokeswoman, said that the situation affected a small number of clients who work outside of their home countries, but declined to give a specific number.

(Related: U.S. Thumbscrew Treatment Just Starting for Chinese M&A)

She said that the error wasn’t the result of a cyberattack.

“Cigna’s claim system erroneously issued claim settlement communications to certain members and providers,” Cheung said by email. “In some cases, personal information was inadvertently disclosed.”

Health care companies have been under pressure to safeguard consumers’ personal data. The health insurer Anthem Inc. saw the private information of tens of millions of customers exposed by hackers in 2015.

Bloomberg LP uses Cigna to provide medical insurance to employees in some countries in Asia.

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NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.