Public health insurance exchange programs in 46 states and the District of Columbia have given many, or all, consumers a few extra days to sign up for coverage that starts Jan. 1.
A review of public exchange social media feeds, and of consumer postings addressed to exchange managers, suggests that awareness of the glitch extension might be heavy, but lower than on Tuesday.
On Tuesday, for example, 20 people posted comments about the exchange plan enrollment process in response to a Google+ post from the HealthCare.gov team. Today, HealthCare.gov posted two posts on its Google+ feed and attracted no pleas for enrollment help.
Many more consumers sent HealthCare.gov comments via public Twitter posts. Dozens said today that they were having problems with getting through to call center operators. But one consumer said he reached a representative after waiting just an hour.
Twitter users had addressed about 48 tweets at HealthCare.gov by 7 p.m. Eastern Standard Time today. That compares with a tweet total of about 120 on Wednesday and about 250 Tuesday, according to a LifeHealthPro.com analysis of Twitter search results.
Managers of MNsure, Minnesota’s exchange, tweeted around 2 p.m. that, at that point, callers were having to wait only a few minutes to reach call center reps.