CNA outsources LTCI customer service

By Allison Bell

June 11, 2014 at 09:52 AM

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CNA Financial Corp. has hired iGate Corp. to provide claim support, policyholder services and customer service for its long-term care insurance (LTCI) business. CNA (NYSE:CNA) started pulling out of the individual LTCI market in 2003, and it suspended new group LTCI plan sales in 2011.

Some employers still offer CNA group LTCI programs that were in place in 2011, and the company is enrolling new participants in those plans.

The University of Oklahoma, for example, has posted 2014 LTCI insurance rates here. The service provider, iGate (Nasdaq:IGTE), went public under the name Mastech in 1996. It acquired Patni Computer Services, a large Indian technology and business operations support company, in 2011.

The company now has its headquarters in Bridgewater, N.J., and relationships with about 25,000 workers around offices in Bangalore, Mumbai and other locations in India. CNA will continue to handle decisions about LTCI claims, they said.

Al Miralles, the new president of CNA's LTCI unit, said in a statement that improving strategy and operational management at the LTCI unit has been a top priority. "We believe iGate's technology, experience and scale will enable us to optimize processes and better serve our policyholders," Miralles said.

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