Close Close
Popular Financial Topics Discover relevant content from across the suite of ALM legal publications From the Industry More content from ThinkAdvisor and select sponsors Investment Advisor Issue Gallery Read digital editions of Investment Advisor Magazine Tax Facts Get clear, current, and reliable answers to pressing tax questions
Luminaries Awards

Life Health > Health Insurance > Health Insurance

CNA outsources LTCI customer service

Your article was successfully shared with the contacts you provided.

CNA Financial Corp. has hired iGate Corp. to provide claim support, policyholder services and customer service for its long-term care insurance (LTCI) business. CNA (NYSE:CNA) started pulling out of the individual LTCI market in 2003, and it suspended new group LTCI plan sales in 2011. 

Some employers still offer CNA group LTCI programs that were in place in 2011, and the company is enrolling new participants in those plans.

The University of Oklahoma, for example, has posted 2014 LTCI insurance rates here. The service provider, iGate (Nasdaq:IGTE), went public under the name Mastech in 1996. It acquired Patni Computer Services, a large Indian technology and business operations support company, in 2011.

The company now has its headquarters in Bridgewater, N.J., and relationships with about 25,000 workers around offices in Bangalore, Mumbai and other locations in India. CNA will continue to handle decisions about LTCI claims, they said.

Al Miralles, the new president of CNA’s LTCI unit, said in a statement that improving strategy and operational management at the LTCI unit has been a top priority. ”We believe iGate’s technology, experience and scale will enable us to optimize processes and better serve our policyholders,” Miralles said.


© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.