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February 19, 2014 at 04:20 AM
Managers of the Massachusetts Health Connector system have hired Dell to fix the system they use to send enrollment files to carriers.
Massachusetts has run its own exchange for years, but its state-based Patient Protection and Affordable Care Act exchange has had technical problems.
CGI was supposed to create a system that could send official enrollment information files to participating carriers, but the system has never worked properly.
The exchange staff has had to process applications and create enrollment lists manually.
