Americans who’ve tried to use the exchange enrollment sites think that, in the long run, what they’ll really need help with is figuring out coverage options.
LIMRA found that about half of the participants who’d tried the exchange sites felt they needed off-Web help.
Despite all of the news about problems with HealthCare.gov as well as the state exchange sites, only 23 percent of the early users who wanted off-Web help said they needed assistance with filling out forms.
Just a few more – 27 percent – wanted help with using the websites themselves.
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More than half of the consumers said they wanted help with analyzing the coverage options.
Fifty-nine percent said they need advice on finding the most cost-effective plan, and 56 percent said they need more information about the health insurance options.