Consumers have had enough, ‘rage survey’ finds

The percentage of people who were very or extremely upset about company response when they complained increased to 68 percent from 60 percent in 2011, according a report from Arizona State University’s W.P Carey School of Business. The report also found that those who said they complained felt they got nothing as a result – up 9 percent. Some might say customer expectations are getting out of hand, but the report says many companies are “doing all the right things the wrong way.”