Reports keep coming about problems involving HealthCare.gov.
And now a new survey reveals some numbers — along with anecdotal evidence — about the issues from consumers themselves.
The majority of those who’ve tried to shop for coverage through HealthCare.gov haven’t been impressed: 60 percent of them said they experienced technical issues and/or glitches with the federal exchange website, according to The National Association for the Self-Employed.
And their experience is deterring future visits: More than 30 percent of those who visited HealthCare.gov said they’ve now decided to explore options outside of the exchange.
The organization surveyed nearly 500 small and micro-business owners from across the country from Nov. 7–20.
“The truth is that the self-employed — who fall into the individual marketplace — are finding it increasingly difficult to not only navigate HealthCare.gov. They do not believe they will be able to access affordable health care in 2014,” said Katie Vlietstra, director of government affairs for NASE. “This frustration is pushing many to look for alternative options for health care and our fear is that this number will grow.”