CGI Federal, a HealthCare.gov contractor, reported Oct. 11 that it needed more tools to figure out what was wrong with the site.
Employees discuss their troubleshooting efforts in a copy of a proprietary document posted by the House Energy & Commerce Committee.
Users have had trouble setting up accounts, logging in and actually shopping for and enrolling in coverage.
The U.S. Department of Health and Human Services and the Centers for Medicare & Medicaid Services have said the system was overloaded in the beginning and that they’ve added computing capacity and created a punch list of dozens of items in need of fixing, but they have released little information about the punch list.
In the Oct. 11 document, the CGI workers said the project review team included CMS engineers and reps from the hosting company.
The team analyzed sessions and applications and found no “smoking guns.”