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October 18, 2013 at 12:19 PM
Managers of the new U.S. Department of Health and Human Services public exchanges may not have done much to prepare for situations in which the exchanges face severe technical problems.
A federal exchange enrollment manual posted on the Web includes just one paragraph discussing the procedures exchanges should follow if “natural disasters or serious technical problems” interfere with normal operations.
The authors of the manual refer to situations involving serious technical problems as “rare occasions.”
The authors say of those rare occasions only that exchange managers would work with health plans to come up with alternative methods to transmit enrollment data in a secure fashion when the ability to transmit data in a standard electronic data interface format was not available.
