IT grades exchange rollout

Dunlap says the biggest problems have been with the U.S. Department of Health and Human Services’ HealthCare.gov and the exchanges’ weak efforts to communicate with exchange partners and the general public about technical issues.

Dunlap sees exchange sites suffering from a combination of inadequate capacity and testing.

Most of the outright errors users area result of not enough testing before launch, Dunlap says.

Members of the general public might look at the problems at HealthCare.gov and think, “Why not just sell the exchange plans through eHealthInsurance, Travelocity, Amazon, or some other website that actually works?”

In the real world, using outside sites to sell the exchange plans on an emergency basis would not be technically possible, Dunlap says.

See also:

• Strategist wants HealthCare.gov reboot
• Web traffic jam hampers federal exchanges
• On the Third Hand: HealthCare.gov