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Calif. department doesn’t certify exchange agents

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California Department of Insurance officials want brokers to know the department has nothing to do with certifying would-be public exchange agents.

California producers have heard rumors that delays at the California department might have something to do with the difficulties they’ve faced in earning Covered California certification.

Nancy Kincaid, a department spokeswoman, said that’s dead wrong.

The department hurried to approve an arrangement that gives Covered California the ability to certify agents, but the department itself has no direct role in certifying anyone, Kincaid said.

In some cases, Kincaid said, agents might have been using Covered California classes to meet the continuing education requirements they need to keep ordinary producer licenses current.

Any delays at Covered California in granting continuing education credit could affect whether a producer is up-to-date with meeting continuing education requirements, but those delays would be the result of matters involving Covered California managers, not California insurance regulators, Kincaid said.

The department was not immediately available to comment Wednesday on the certification delay story, but Kincaid said the department wants producers to know it did return calls and wants to be responsive to producer concerns.

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