Medicare Enrollers Test Tablet App

The companies found that using a lightweight, networked system with a big screen cut the average amount of time an agent spent with each applicant by about 20% and also cut Coventry’s application processing time by about one day, DRX says.

Using a wireless system can help an agent detect missing information or obviously incorrect information immediately, while the applicant is still nearby to deal with the problems, DRX says.

Anything that speeds up and simplifies Medicare plan enrollment could have a big impact, because some have estimated paper-based enrollments cost an average of more than $100 per application.