Protective Life Corp., Northwestern Mutual Life Insurance Company and New York Life Insurance Company are some of the companies that are mobilizing to deal with the effects of the severe storms that have hit the Southeast this spring.
Protective Life, Birmingham, Ala. (NYSE:PL), has its headquarters in Alabama – a state where enormous tornadoes killed more than 200 people on April 26 and April 27 and crews are still searching for survivors.
Protective Life has responded with a letter on its website that resembles the letters that Japanese life insurers on their websites in March, in response to a group of tsunamis and a long series of earthquakes that began with a massive quake occurring off the coast of Japan March 15.
Protective Life begins its letter by extending its sympathy to all affected by the devastation caused by the recent storms in the South.
“When disasters happen, customers frequently need quick access to their life insurance or annuity benefits, and we want to help provide that access to our customers,” Protective Life says in the letter. “We recognize that many of our customers will need to contact us to file claims, pay premiums or access account values, and our customer service representatives are prepared to help. If you need help, please call one of our toll free numbers.”
In the letter, Protective Life acknowledges that some customers may not be receiving mail services or may be facing other “special circumstances.”
“We will work with insurance departments and customers who have been affected by the storms to address specific situations,” the company says. “If you need to make a special arrangement, such as extending your payment date, please call us.”
Protective Life also posted a letter addressed to producers.
“For those of you live or work in the areas affected by the recent storms, we are concerned about you, your families, and employees,” the company says.
Protective Life has asked producers to contact their firms, regional offices, home offices or brokerage general agencies to let someone know whether they or policyholders need help.
The company has noted in a separate statement that the storms did not
disrupt its own operations. The company has donated $250,000 to local relief efforts – including efforts involving Protective Life employees as volunteers.