Those ads about “guarding your reputation on the Internet” may sound as if they’re a bunch of hype – but maybe people in the insurance industry should take that advice seriously.

Bill Coffin discusses the message board issue in a blog entry that includes mind-boggling consumer comments about the retained asset account (RAA) controversy. Warning: If you suffer from serious heart, anxiety or anger management problems, consult with your care provider before reading the blog entry.

-ab