In a new partnership with BlueCross BlueShield of Tennessee, Boston-based Health Dialog, which provides healthcare analysis and support services, will provide health coaching day and night to 42,000 Medicare Advantage beneficiaries in that state.
Coaching will be performed by registered nurses who will assist seniors via telephone with a wide variety of health-related matters, including interpreting symptoms, evaluating urgent care needs, preparing for doctors’ visits and improving self-care.
Robert Slattery, manager of BlueCross’s senior care division, cited Health Dialog’s “extensive senior population experience” in their decision to partner with the group. “Working with Health Dialog increases the value of our Medicare Advantage program. Our seniors will benefit from round-the-clock access to qualified nurses and will also have the peace of mind that comes with constant connectivity to a clinician.”
“Seniors need tailored support,” noted Jason Robart, Health Dialog’s senior VP of client development. “Our health coaches currently serve nearly one million Medicare beneficiaries nationwide, so we understand the unique needs of this population. Whether it’s medication management, transitions in care, fall prevention or aging, we pride ourselves on helping seniors with the issues that they most often face.”