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February 19, 2010 at 07:00 PM
Life and health insurers saw a slight improvement in their customer satisfaction scores last year, although they still lag behind the property and casualty insurance industry in that category, according to a national survey.
The American Customer Satisfaction Index, Ann Arbor, Mich., says its quarterly survey found life insurers scored 79 on its satisfaction scale in 2009, up 1 point over its 2008 score but lagging p&c companies, which averaged a score of 80 in 2009.
On the life side, Northwestern Mutual Life Insurance improved 3 points to 81; New York Life Insurance jumped 3 points to 80; MetLife dropped one point to 77, and Prudential Financial dropped two points to 77. All other life insurers rose an average 1 point to 80.
