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Technology > Artificial Intelligence

Tech Bits: Unum, Mutual of Omaha, Alterity

By staff Writer

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Unum Group Corp. (NYSE:UNM) will be using the Internet-based Customer Interaction Center system from Interactive Intelligence Inc.

Unum, Chattanooga, Tenn., will be using software from Interactive Intelligence, Indianapolis, to serve contact centers and work-at-home users.

In addition to the customer center software, Unum will be using Interactive Intelligence dialing software, campaign management software, recording software, workforce management software, and customer feedback survey software.

Unum has about 600 customer service representatives in Chattanooga; Columbia, S.C.; Portland, Maine; and Worcester, Mass. The company also has about 400 customer service reps who work at home.

In other insurance technology news:

- Mutual of Omaha Insurance Company, Omaha, Neb., has started accepting applications from independent brokers using the iGO e-App electronic application system from Internet Pipeline Inc., Exton, Pa.

- Alterity Group, New York, an employee benefits buying club that serves private equity firms, has agreed to use data analysis, reporting and plan modeling systems from Benefit Informatics Inc., Tulsa, Okla.

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