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Do you prefer working with an independent or captive agent?

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“I prefer independent agents. I feel like with an independent agent, they’re working with me to find a plan that best suits my needs, instead of pushing a particular product from their company.”
Sally S., 62 Houston, Texas

“I have to tell you, I’m not sure if I’d know the difference between the two types of agents if I bumped into them on the street.”
Abe T., 74 Los Angeles, Calif.

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“I really like and appreciate the one-on-one service I feel like I get with an independent agent. The gentleman I work with right now really makes me feel like I’m important and not just a number, even though I don’t have a lot of money.”
Mary B., 71 Nashville, Tenn.

“Our advisor is captive and we’re real pleased with him. We belong to the same social club and have been friends for as long as I’ve been living here. He knows the markets and helped us keep from losing too much in the market crash.”
Dave D., 67 Huntsville, Ala.