A consulting firm has come up with a list of “must-have” technologies that may help insurers survive the current economic crisis.

TowerGroup Inc., Needham, Mass., has published a research note that identifies electronic signature systems, business process outsourcing, predictive analytics, knowledge management systems and business process management as some of the most important tools.

Business process management can help improve operational efficiency today, and knowledge management systems can store the knowledge of baby boomer workers who are getting ready to retire, helping younger boomers and Millennials come into their own, according to Karen Pauli, the author of the report.