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Assurant Unit Streamlines

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An employee benefits player is merging its new-case installation and customer service operations.

Assurant Employee Benefits, a unit of Assurant Inc., Kansas City, Mo., says the action will “create a customer advocacy division with responsibility for all non-claims service activities.”

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The same team will handle a case starting from the time a sale is made, Assurant says.

The teams will be organized by the group sales office, the company says.