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Health Carriers License Call Center Tech

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A company that controls patents says 3 insurers have agreed to settlements in connection with the technology they use to communicate with customers.

A unit of Ronald A. Katz Technology Licensing L.P., New York, has announced settlement agreements with Aetna Inc., Hartford; CIGNA Corp., Philadelphia; and UnitedHealth Group Inc., Minnetonka, Minn.

Aetna and United Health will be paying an undisclosed fee for rights to Katz interactive voice response technology used to provide customer service through automated systems and live agents, Katz says.

CIGNA will get a license to use Katz interactive voice application technology for automated health care and financial services call processing, including customer service provided through automated systems and live agents, Katz says.


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