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January 31, 2008 at 07:00 PM
Are you aware that your body language reveals your deepest feelings and hidden thoughts to total strangers?
Top producers recognize the importance of nonverbal communication in the selling process and have learned to “listen with their eyes.” They understand that one of the most effective ways to close sales is to be aware of their prospects’ “buy signals.”
Research indicates over 70 percent of our face-to-face communication is processed nonverbally. In fact, studies show that nonverbal communication has a much greater impact and reliability than the spoken word.
Get started on the right foot. Research shows that we decide in the first few moments whether we like someone or not. Yes, we also judge a book by its cover. Create a favorable first impression and build rapport quickly by using open body language. In addition to smiling and making good eye contact, you should show the palms of your hands, keep your arms unfolded, and your legs uncrossed.
