Connecticut officials are looking into complaints that Bankers Life & Casualty Company used unfair sales and marketing tactics in selling Medicare supplement policies and other insurance products to seniors.
The complaints allege that Bankers Life agents showed up uninvited at seniors’ homes and gave misleading information about their certifications, according to a report in the Hartford Courant.
Bankers Life, a unit of Conseco Inc., Carmel, Ind., specializes in selling a variety of insurance policies to seniors.
State officials declined to comment on the case except to confirm that they were looking into the allegations.
A Conseco spokeswoman said she was not familiar with specific allegations mentioned in the Courant but contended the company works to resolve all complaints in the state.
“We take all complaints seriously and are in contact with the Insurance Department about them in the normal course of business,” said the spokeswoman, Barbara Ciesemier.
State Attorney General Richard Blumenthal says his department may undertake a joint investigation of the complaints with the state insurance department, the newspaper reported.
According to one allegation, a company producer represented that she was licensed by the state as a “senior advisor,” a designation that is recognized by an industry group but not granted by the state, officials pointed out. The producer is licensed by the state as an agent, they acknowledged.