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URAC Proposes Service Measures

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A nonprofit health organization quality assessment organization is preparing to grade health care management service quality.

URAC, Washington, says it is seeking comments from health plans, health care management organizations and others through a “call for measures.”

The deadline for comments is Oct. 6.

URAC wants to use the measures to assess health care organizations’ operational service quality, access to services, clinical decision making and support, quality improvement, and customer and consumer satisfaction, the group says.

URAC hopes to apply the measures to 9 accreditation programs, including the accreditation programs for health plans and health networks.

URAC wants to begin collecting data in 2007 and reporting aggregate data in 2008.

Participating companies would have the option to release their own results to prospects, customers and the public, but URAC would not release the data until after evaluating the project results, the group says.

Measures could include client or consumer satisfaction rates, clinical staffing levels, and consumer telephone access measures, URAC says.


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