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Health Plan Evaluator To Include Consumer Tools

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The National Committee for Quality Assurance wants all of the managed care plans it accredits to adopt at least some elements of the “consumer-driven” health care strategy.

The NCQA, Washington, says health plans seeking accreditation from it will have to show that they provide information to help members use the health care system and also have programs in place to promote wellness and help members with health problems manage those problems.

The standards formerly were part of a voluntary addition to the regular NCQA accreditation process.

The NCQA also is adding a standard for physician and hospital directories. The NCQA will assess the information health plans provide members through Web-based directories, how easy the Web-based information is to use, and whether members can get to the directories using a means other than the Web, the NCQA says.