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Life Health > Health Insurance > Your Practice

Call Center Goes After HSA Market

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StarTek Inc. is offering support services for companies that sell high-deductible health coverage along with health savings accounts.

StarTek, Denver, says it has started selling a package of contact center support services designed for marketers of account-based health plans.

The system is set up so that customers can reach the contact center through telephone, chat or electronic mail.

Lower-paid agents will handle routine account set-up calls, and other, higher-level agents will handle more complicated calls, StarTek says.


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