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Idaho Blue Adopts Envision Staffing System

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NU Online News Service, March 16, 2004, 1:36 p.m. EST – Blue Cross of Idaho, Boise, Idaho, has started using call center workforce management software from Envision Telephony Inc., Seattle.[@@]

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The software is helping Idaho Blue predict call center agent needs, schedule agents and schedule agent coaching sessions, Envision says.