NU Online News Service, Oct. 17, 12:00 p.m. EDT – LOMA, Atlanta, has announced a program to help insurers reduce turnover in their call center staffs.
The organization says it has designed its LOMASelect-Service Index to measure a core set of job-fit characteristics that are important to long employment tenure and job success by customer contact employees. LOMA says the index measuers whether a candidate would like the job, rather than whether he can do it.
The organization claims companies that use the test would lower their contact center turnover rates significantly.
LOMA says its recent study showed individuals who scored in the top half of those taking the test were 45% less likely to leave during the first year than those scoring lower.