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Practice Management > Building Your Business

CBS Report To Eye UnumProvident

By Staff Writer

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NU Online News Service, Nov. 15, 8:25 a.m. – The CBS series “60 Minutes” plans to air a report on the disability insurance claims-handling practices of UnumProvident Corp., Chattanooga, Tenn., 6 p.m. Central Time and 7 p.m. Eastern Time Sunday.

CBS says on its Web site that the report will include an interview with a former UnumProvident employee who contends that she was pressured to terminate legitimate claims too soon, and that policyholders in states with tougher courts and tougher regulators received better treatment than other policyholders.

UnumProvident executives declined to appear on camera but have denied all the allegations, CBS says.

UnumProvident put out a press release in early October warning that a report was appearing.

“Management believes that the issues behind this story have been carefully packaged with the purpose of generating interest from various media outlets,” the company said in the release. “The origins appear to be two sources: one is a group of plaintiffs’ attorneys who are frequently involved in claim litigation against the company, and the other source is a small group of terminated employees.”

UnumProvident noted that it paid more than $3.6 billion in disability-related benefits in 2001, and that it found that fewer than 2% of the 400,000 customers who filed new disability claims in 2001 were not disabled.

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