NU Online News Service, April 9, 2:23 p.m. – Manulife Financial Corp., Toronto, has agreed to pay International Business Machines Corp., Armonk, N.Y., up to $563 million over 10 years to manage its North American information technology infrastructure, including data centers, help desks, personal computer support, and voice and data networks.
About 400 Manulife employees will become IBM employees as a result of the agreement, the companies report.
Manulife says it’s hoping the arrangement will cut costs and improve customer service.