Insurer Emergency Numbers

NU Online News Service, Sept. 15, 3:25 p.m. – Here are some insurance-related emergency telephone numbers that National Underwriter has received since terrorists struck the United States Sept. 11. If you have more telephone numbers we should put up, please e-mail them to us at [email protected], or leave them on the voice mail at 201-526-1243.

Aetna -

• Life – 800-523-5065
• Disability – 888-656-3338
• Misplaced ID cards – 800-USAETNA

Aon -

• Employee check-in: 866-256-4154
• Employee hotline: 866-946-4357
• Aon Risk Services clients: 847-953-4071
• Aon Consulting clients: 800-438-6487
• Aon Services Group clients: 818-227-3420

Chubb -

• Non-workers’ comp: 800-252-4670 (voice)
• Non-workers’ comp: 800-300-2538 (fax)
• Workers’ comp: 800-699-9916 (voice)
• Workers’ comp: 800-884-3946 (fax)

CIGNA Corp:

• Employee Assistance Program: 800-554-6931 (CIGNA is paying for free access to this program for anyone who needs it. All prior authorization and referral requirements for managed care health plans suspended for in-network care until Friday Sept. 21.)

Empire HealthCare/Empire Blue Cross and Blue Shield -

• Employee check-in: 866-761-8265
• Members: The numbers on the back of membership cards should work

The Hartford Financial Services Group -

• Employer and association life and disability: 888-563-1124
• Individual life: 800-833-5575
• Annuities: 800-862-6668
• Property-casualty and workers’ comp: 800-243-5860

John Hancock Life Insurance Company -

• Claims: 617-572-6100

Kemper Insurance Companies -

• Workers’ comp, auto, general liability: 800-245-9927 (fax)
• Workers’ comp, auto, general liability: 800-7KEMPER (voice)
• Commercial property: 866-329-6657 (fax)
• Commercial property: 866-536-7767 (voice)

Life and Health Insurance Education Foundation -

• Consumer hotline: 800-346-8200

Marsh -

• Employee check-in: 12-345-6000

MetLife -

• Tragedy-related claims: 800-MET-LIFE

New York State Insurance Department -

• Consumer hotline: 800-339-1759

Oxford Health Plans Inc. -

• Members: 800-444-6222
• Employer groups/brokers: 888-201-4216
• Providers/hospitals: 800-666-1353

The Phoenix Companies Inc.